Technology drives all business being done today. It’s inevitable — and for good reason. Being able to operate at such a more efficient rate through the power of technology has been a great boon for any business.
At the same time, there is one aspect that is important to make sure is buttoned down — technical support. Having people who can work through any kind of issue or concern, and do it within a reasonable time frame, is a crucial part of the modern business world.
We thought we’d share some insights into what tech support means these days, and what businesses can receive in return for their investment, besides the peace of mind of knowing there is someone there to help when needed.
What is tech support?
First, let’s define this concept. According to Technopedia, the role of a tech support person is mostly a troubleshooter, providing users with the solutions to the technology they are using. Sometimes it can involve training on how to use a certain product, but not always.
Technical support can also be utilized in several different resource models. There is time and materials, which is more of the hands-on fixing side of things and is more rate-driven for payment. There are also managed services, in which a company pays for contracted support. There are also support systems where you can buy block hours for a certain amount of time, depending on the project.
Specifics on how tech support can help
We came across an interesting article in Forbes that talks about tech support impact. Here, the leader of a law firm talks about their decision to hire a team to help with this aspect of their business.
The author of the story pointed out these advantages to that decision:
- On-demand help is available in a cyber-secure environment.
- Remote access makes it easier for maintenance, updates and troubleshooting to take place.
- Better response times for needed repairs or technical concerns.
- Cost savings to the company.
Ways we can help with support
AVASO knows this aspect of the tech world well — literally. Among the services that we provide are field engineering support, where we cover IT services in more than 150+ countries around the world, including the U.S., the U.K., Mexico, India and Japan, among many others.
We also can provide practice leaders, solution architects or senior engineers through our professional services program, bringing decades of experience to deploying data center and infrastructure solutions. We also have several staff augmentation programs for specific types of resource gaps or more complex projects.
To learn more about what we can provide your company with support and resources, visit us online: http://avasotech.social5.net